SHIPPING:
We ship orders on Monday through Friday and we don't operate on public holidays or weekends. We always focus to post your order as quickly as possible, but there might be some delays especially after new releases! Usually processing time is 2-5 days. Made To Order Items processing time is 5-10 days. Your patience is appreciated.
Once your order is shipped you will receive an email from us with a tracking number.
USA:
We use First Class USPS 2-5 Day and Priority Mail 2-3 Day for all orders (depending on which you chose at check out).
INTERNATIONAL:
This goes through First Class International and is NOT trackable by us. Your gear should appear in about 1 to 3 weeks after we ship it. Keep in mind if you choose this option and your package goes missing, there’s not much we can do about it and we can't be held liable because we do not have control outside of the USA.
Duties: Some countries may charge import customs fees or other random charges, we do our best to get packages to you but sometimes these fees are unavoidable.
RETURN AND EXCHANGE POLICY:
Koala Art & Design ONLY offers returns for store credit; if an item is defective please contact us. WE DO NOT offer returns on International orders! All items sent internationally are FINAL SALE. Please check sizing charts and email us for any sizing questions you may have. In order to return an item for store credit please follow the steps below: We offer a 14 day (from date of purchase) store credit only policy. Once your order passes the 14 day mark, this policy no longer applies to your order NO EXCEPTIONS. The item(s) must be in the exact condition as received, not washed, not worn, free of pet hair, labels/hangtags attached, and odor-free (make sure when trying an item on that you are clean and not wearing a deodorant/body spray that will leave stains/fragrances). FINAL SALE ITEMS INCLUDE: International Orders, Art Prints, Original Art Pieces, Body Jewelry (ie Plugs, Gauges, Plug Earring Converters), Underwear, Limited Edition, One Of A Kind and pieces bought on flash sales are ALL FINAL SALE; these pieces are not refundable.
Send all store credit returns to:
Koala Art & Design INC.
Suite #196
2206 N Main St.
Wheaton, IL, 60187
Include (on a note inside the package):
Full Name (that you ordered with)
Email (that you ordered with)
Return Address
Make sure this information is correct as your store credit code will be emailed.
Upon receiving your store credit only return, we will inspect, process, and email you your store credit. If an item does not passing inspection, we will immediately notify you by email. If the returned package does not arrive at Koala Art and Design and the customer does not have tracking to find where it is, the customer is at fault.
